Water Services

The Council maintains eight public water supply schemes throughout the District – Queenstown, Arrowtown, Glenorchy, Lake Hayes, Arthurs Point, Wanaka, Lake Hawea and Luggate.

85% of our rateable properties are connected to these public schemes – the rest get their water other ways such as rainwater tanks, private bores and private reticulated schemes. 

Water Leaks

No one wants to waste water. A dripping tap can waste over 1,000 litres (one cubic metre) of water each day, while an average 5kg washing machine uses about 120 litres for a single wash.

Whose responsibility?

Every property has a water toby, like a tap or a valve, which carries water from the public water supply into your property.

The Council is responsible for everything up to, and including the toby. Any problems after the toby is the responsibility of the property owner.

If you have a broken toby, or you notice a water leak on Council property, please call us on 03 441 0499 or report it using our service request form.


On the back of the Havelock North water contamination crisis in 2016 and after advice from Public Health South, Queenstown Lakes District Council has proposed to permanently chlorinate all Council provided water supplies across the district. Find out more here.

Educational resources